After anticipating the arrival of my iluminage Precise Touch, unboxing and unwrapping to my sudden surprise the product had scratches on the base, small particles of hair and dust. I contacted the seller immediately wanting a replacement or refund. They were currently out of stock and I was not qualified for a refund in advance. I had a grace period up until Jan 31, 2016 to return the product to get a full refund. I was offered promotional credit for the trouble.
Later on when inspecting the product only to realize that the power outlet on the device is not aligned properly, so it was not able to even be plugged in for usage. Now I definitely had to resend the product. I contacted the seller and they promise to refund the cost of shipping as well as what I paid for the device.
I saw where another reviewer posted the same exact problem as myself.